Refund policy
If something is wrong with your order, we'll make it right.
Returns & Exchanges
We accept returns within 30 days of delivery, provided:
- The item is unused and in its original packaging.
- The item is in resellable condition, with no scratches, dents, or signs of use.
If your return meets these conditions, we'll issue a full refund to your original payment method, minus shipping costs. To exchange an item instead, email us and we'll arrange the swap.
What We Don't Accept
- Used or damaged items.
- Final sale and limited-edition items.
Damaged or Defective Items
If your order arrives damaged, email photos within 48 hours of delivery and we'll send a replacement.
How to Start a Return
- Email support@aurumash.com with your order number and the reason for the return.
- We'll send a prepaid return label (U.S. only). International customers cover return shipping.
- Once we receive and inspect your return, we'll process your refund or exchange within 5 to 7 business days.
Refund Processing Time
- Refunds appear on your statement within 3 to 5 business days after processing.
- Shipping costs are non-refundable.
Questions about a return? Email support@aurumash.com.